Support

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Quick solutions

80% of support requests are solved by our quick solutions. If you're having a problem with your iHome product, please try these steps which are known to solve the majority of problems customers ask us about.

iHome hardware

Solutions related to iHome products and iPhone, iPad, iPod.

Quick solutions › iHome hardware

Upgrade the software on your iPad, iPhone or iPod

Upgrade to the latest version by connecting it to a computer with iTunes installed and checking through iTunes that your unit has the most recent software. Update if needed.

Reset your iPad/iPhone or iPod

The process can differ depending on your model. Please see the user manual or the Apple web site for details. Typically, holding the sleep button and the home button on a newer iPad, iPhone or iPod will reset it.

Reset your iHome unit

Remove backup batteries and unplug the unit from the power source. Leave the unit for about 15 minutes to ensure that all electronic charges have dissipated from the unit. Replace batteries and reconnect to power source. For units with a reset port or button, press the reset button or insert a paper clip or similar into the reset port then release/remove.

iHome apps

Solutions related to iHome's line of apps for Apple iOS devices.

Quick solutions › iHome app

Close and relaunch the app

For iPod touch, iPhone, or iPad running 4.0 or later which supports multi-tasking, this means closing the app by double pressing the iOS device’s home button to bring into view all the apps that are active, scroll to the app, press & hold app icon, and select “-“ to close.

Update the app from the App Store

Visit the App Store and see if there is an update available for your app. Download the update, if available.

If all else fails, delete and re-download the app

Sometimes an application has problems while installing or updating and it is necessary to delete the app and try it again. PLEASE NOTE: Some of your user data may be lost.