Support iPLWBT5 Troubleshooting

My phone does not charge on the wireless charging pad?

Make sure that your phone is Qi wireless charging compatible.

  • Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.

  • If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.

  • Make sure to place your Qi compatible device face up on the charging pad.

  • Re-position your phone on the wireless charging surface.

CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.