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Support iPL10 Troubleshooting

Device doesn’t charge up

  1. iPhone/iPod is not docked/connected properly:

    • Remove your iPhone/iPod from the dock or USB port and reconnect.
  2. iPhone/iPod is locked up/ frozen or battery has problem:

    • Please make sure your iPhone/iPod is working properly before docking into the unit. Please refer to your iPhone/iPod manual for details.
    • Please make sure the unit is connected to a working power outlet. The unit will not charge while operating on backup battery.