Support iW1 Troubleshooting

I am unable to connect the iW1 to my home Wi-Fi network.

  1. If you have an iOS device with 4.0 or later, try using our free iHome Connect app.
  2. Verify that your Wi-Fi network is functioning and that the firmware of your router is up-to-date.
  3. Verify that your router is discoverable (must broadcast itself and not require user to type in the exact name).
  4. Must use WPA/WPA2 security (not WEP, or WPA/WPA2 enterprise).
  5. Move the iW1 closer to your network access point; the Wi-Fi signal is weak or the iW1 is out of range of your Wi-Fi network.
  6. Make sure that the SSID name of your home router consists of normal characters or digits, with no space or special characters like %/#/* inserted.
  7. If your wireless base station / router uses Media Access Control (MAC) filtering make sure the iW1 address ( is added to the MAC filter list on your base station by using the documentation that came with your base station / router.
  8. Reset your router.
  9. iW1 Hardware Reset:
    • Unplug the AC jack/remove the iW1 from the charging base.
    • Slide the rear Power Switch to the OFF and then ON position.
    • Reconnect AC jack, place iW1 on charging base and wait 30 sec.