Support iSB04


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Having Problems? Find answers to specific support topics.

    • I am not receiving notifications.


      • You may have accidentally reset the sensor. The sensor resets to factory settings if the action button is held for about 5 seconds. If this occurred, perform the setup process again.

      • The sensor has a cool down time of 5 minutes from the last trigger. There has to be a minimum of 5 minutes of inactivity in order to trigger the sensor again and receive another notification.

    • My sensor is triggering without incident.

      • The temperature sensor may be facing a heater or oven. Move the sensor to a more neutral area of the room.
    • I don’t hear a “beep” when I OPEN the door.

      • Make sure that the magnets are within ¼ of an inch away from each other.
      • Make sure the BUZZER switch is in the ON position in the iHome Control app.
    • Setup cannot be completed.

      • Make sure you are connecting to a 2.4GHz 802.11b/g/n network.
      • The device supports WPA/WPA2 PERSONAL encryption and OPEN. It is not compatible with Enterprise Wi-Fi Networks such as in colleges or businesses.
      • Connect your smartphone to the same Wi-Fi network that you intend to connect the sensor.
      • Make sure your smartphone and device are near the access point (router) to facilitate good signal strength.
    • Why does my device appear as disconnected in the app?


      • The batteries may be depleted. Replace with new batteries.
      • The Wi-Fi network where the sensor is connected may not be working properly. Please check your network conditions (see Setup cannot be completed” Troubleshooting).
      • You may have held the button on the sensor too long resulting in a device reset. You must perform the setup process again.
    • I am unable to connect the sensor to my home Wi-Fi network.


      1. The sensor supports 2.4GHz 802.11b/g/n networks. If you have a dual band router with 2.4GHz and 5.0 GHz, connect to the 2.4GHz 802.11b/g/n side.
      2. Verify that your router is discoverable (must broadcast itself and not require user to type in the exact name).
      3. Must use WPA/WPA2 security (not - WEP, or WPA/WPA2 enterprise).
      4. Move the sensor closer to your network access point; the Wi-Fi signal may be weak or the sensor may be out of range of your Wi-Fi network.
      5. Make sure that the SSID name of your home router consists of normal characters or digits, with no space or special characters like %/#/* inserted.
      6. Reset the sensor by removing the batteries for 30 seconds.
      7. Reset your router by disconnecting it from the power outlet for a few seconds; connect it again.


Discover answers to some of the most common questions about your iHome product.

    • Do the sensors work with HomeKit?

      • HomeKit is not supported. However, IFTTT will allow you to use your sensor in conjunction with your other popular smart home devices such as lights, thermostats and more!
    • Do the sensors work with IFTTT?

      Yes, the IFTTT allows you to use your sensor in conjunction with your other popular smart home devices such as lights, thermostats and more.

    • Why doesn’t my sensor respond after battery installation?

      • Check the polarity of the batteries to make sure they are installed correctly. Follow the polarity indicator inside the battery chamber.
      • Make sure you are using new AA alkaline batteries.
      • Make sure the GREEN LED indicator is lit for a few seconds after you installed the batteries.
    • When should I replace the batteries?

      Replace the batteries if the following:

      • If the battery status indicator displays “LOW” in the iHome Control App.
        • To see the status tap (i) next to the sensor name > Battery Status.
      • After 12 months to avoid leakage of electrolytes in the battery.
      • If you receive an alert notification advising you that the battery status is “LOW.”
    • Can I use rechargeable batteries in the sensor?

      • Rechargeable batteries are not recommended. Please use AA alkaline batteries only.
    • How do I RESET my sensor?

      • Press and Hold the button on the sensor for approximately 5 seconds to complete a reset.
    • How do I properly apply the mounting tape to my wall?

      • We recommend wiping the surface with rubbing alcohol or soapy water (dish soap works best) and then drying the surface.
        Do not use alternative household cleaners since they may leave a residue that can reduce the tapes adhesion.
    • I purchased a new router. Do I have to reset my sensor?

      • If the new network has the same name and password, you don't need to do anything. It will reconnect to the new network using the same network credentials.
      • If the new network has a different name or password, you must reset the sensor and perform the setup process again.
    • Can I connect the sensor to a 5.0 GHz network?

      • The sensor is compatible with a 2.4GHz 802.11b/g/n network. If you have a dual band router with 2.4GHz and 5.0 GHz networks, make sure to connect to the 2.4GHz side.
    • How do I know if the Sensor is disconnected from my network?

      • Notifications are sent to your mobile device advising you of any event, including if the sensor is disconnected. You can control notification preferences in the iHome Control app.
    • How can I receive sensor notifications?

      • The sensor connects to your home’s Wi-Fi Network and will notify the iHome cloud of any event. You will receive a notification on your mobile device even when you’re away from home! You can control notification preferences in the iHome Control app.
    • What is the meaning of the flashing GREEN LED?

      • The flashing GREEN LED indicates that there is communication between the device and the cloud server.
    • What is the meaning of the flashing RED LED?

      • The LED will flash RED twice if the sensor cannot send information to the cloud server. The sensor will automatically retry to communicate with the cloud. Please check your network conditions if the sensor does not reestablish a connection (see “Setup cannot be completed” Troubleshooting).
      • Verify the battery status in your app. If the battery status is LOW, replace with new batteries.

Still Have Questions?

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