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Having Problems? Find answers to specific support topics.

    • My phone does not charge on the wireless charging pad?

      Make sure that your phone is Qi wireless charging compatible.

      • Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.

      • If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.

      • Make sure to place your Qi compatible device face up on the charging pad.

      • Re-position your phone on the wireless charging surface.

      CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.


Discover answers to some of the most common questions about your iHome product.

    • It’s this model compatible with PROTECTIVE CASES?

      While the dock accommodates MOST protective cases, there may be some protective cases that may not be compatible and you may need to remove your case for proper docking.

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

    • Would I lose the time and alarm settings if I replace the backup batteries?

      NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.

    • How to change the clock display to 12hr. mode or 24hr. mode (military time)?

      At any point during time set, press the “Alarm button" to toggle the clock display between 12hr. mode and 24hr. mode (military time).

    • Can the unit operate on the back up batteries?

      The backup batteries only provide continuous clock and alarm operation in the event of a power failure. Other functions will not work.

    • What is the Bluetooth wireless range for audio streaming?

      The Bluetooth wireless range is approximately 33 feet.

Still Have Questions?

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