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iPL23

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FAQ's

Discover answers to some of the most common questions about your iHome product.

    • It’s this model compatible with PROTECTIVE CASES?

      While the dock accommodates MOST protective cases, there may be some protective cases that may not be compatible and you may need to remove your case for proper docking.

    • My iHome unit is not recognizing my iOS device (iPhone/iPod) through the dock connector.

      Protective cases require removal prior to docking to the iHome unit. Please try docking the device without the protective case.

    • Can the unit operate on the back up batteries?

      The backup batteries only provide continuous clock and alarm operation in the event of a power failure. Other functions will not work.

    • Would I lose the time and alarm settings if I replace the backup batteries?

      NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.

    • The display is too dark?

      Try pressing the Snooze/Dimmer Button on top of the unit repeatedly to adjust the LED brightness.

    • Where can I buy a replacement CR2450 Clock Backup Battery?

      Battery CR2450 is standard 3.0 V Lithium Battery (620 MAh) and it can be purchase from our website or from most electronic store.

    • Should I disconnect the unit if I am going on vacation?

      If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

Still Have Questions?

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