Support › iPL10
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Docking connector works with:
- iPod nano 7th GEN, iPod touch 5th GEN
- iPhone 5/5C/5S, iPhone 6, iPhone 6 Plus
Troubleshooting
Having Problems? Find answers to specific support topics.
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Battery Low icon always flashing.
Battery are weak.
- Replace with new batteries
Battery was not installed properly.
- Check to make sure the + side is facing outwards
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Unit/iPhone/iPod/iPad performance is erratic.
The unit is reacting to external interference.
- Move unit away from potential sources of external interference such as computers, modems, wireless devices (routers) or fluorescent light.
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Device does not respond to the unit and/or device is playing but no sound comes out
Unit is not properly connected to power source and/or Power Button is not ON/device is paused.
- Make sure the unit is properly connected to AC power source.
- Check that the Power Button is lit up, indicating the unit is ON.
- Try adjusting volume on unit and audio device. Press the Mode Button to select the Lightning dock (iPod), USB or FM mode.
- Also try pressing the Play/Pause Button.
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No sound
Volume is too low
- Turn volume up on your device
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Sound distorted
Volume is too high
- Turn volume down on your device
Sound source is distorted
- If the original sound file (MP3) is old or of poor quality, distortion and noise are easily noticed with high-power speakers.
- Try upgrading file from a trusted source such as iTunes.
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Device doesn’t charge up
iPhone/iPod is not docked/connected properly:
- Remove your iPhone/iPod from the dock or USB port and reconnect.
iPhone/iPod is locked up/ frozen or battery has problem:
- Please make sure your iPhone/iPod is working properly before docking into the unit. Please refer to your iPhone/iPod manual for details.
- Please make sure the unit is connected to a working power outlet. The unit will not charge while operating on backup battery.
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Unit does not turn on
AC adapter is not plugged into a working wall socket or not plugged into the power supply jack on back of the unit:
- Make sure the AC adapter is properly connected to a working wall outlet and to the power supply jack on the unit.
Wall outlet is not functioning:
- Plug another device into the same outlet to confirm the outlet is working.
- Make sure any associated wall switch that control the outlet is ON.
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FAQ's
Discover answers to some of the most common questions about your iHome product.
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Will this device work in Europe/Overseas?
Yes. The power adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet. For more information on our international iHome products, please visit www.ihomeintl.com
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My iHome unit is not recognizing my iOS device (iPhone/iPad/iPod) through the dock connector.
Protective cases require removal prior to docking to the iHome unit. Please try docking the device without the protective case. NOTE: You can use the USB port to charge and play your device as well.
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Can I use iHome Set App with this unit?
No, the iHome Set App is not compatible with this unit. However, you may use the iHome Sleep App or Zen Sound App.
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The display is too dark?
Try pressing the Snooze/Dimmer Button on top of the unit repeatedly to adjust the LED brightness.
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Can I use this iHome unit with Lightning 8-pin and with 30-pin iOS devices (iPod, iPhone)?
Yes, you can dock Lightning connector devices and connect 30-pin devices to the USB port.
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Can the USB port charge and play Android devices?
The USB port will charge your Android device but does not support audio.
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What is “Sleep mode”?
“Sleep mode” lets you fall sleep to your iPhone/iPod or radio, gradually lowering the volume until the unit shuts off at the selected time.
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What is the wattage output?
The unit produces 4 Watts of output.
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Should I disconnect the unit if I am going on vacation?
If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.
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Where can I buy a replacement CR2450 Clock Backup Battery?
Battery CR2450 is standard 3.0 V Lithium Battery (620 MAh) and it can be purchase from our website or from most electronic store.
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Can the unit operate on the back up batteries?
The backup batteries only provide continuous clock and alarm operation in the event of a power failure. Other functions will not work.
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Would I lose the time and alarm settings if I replace the backup batteries?
NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.
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What’s the warranty period for this product?
Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.
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