Support iP76

iP76

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Troubleshooting

Having Problems? Find answers to specific support topics.

    • Unit doesn’t respond (no power)

      1. Check that all connections are correct and properly plugged.
      2. Make sure your device is properly paired with the iP76.
    • Resetting the unit

      If the unit does not respond properly or appears to be “frozen”, you may wish to try resetting it. To do so, power on the unit then press and hold the "Power Button" and the "Bluetooth Button" simultaneously for about 5 seconds. A single beep will confirm the reset. Resetting will restore the unit to default settings.

      NOTE: After a reset, you will need to pair your Bluetooth device(s) again.

    • Trouble pairing device/computer with this unit.

      Bluetooth implementation varies depending on your computer’s hardware and operating system. Please see our website for updates on pairing.

      1. Make sure you have the latest firmware for your iPad, iPhone or iPod (update via iTunes if needed).
      2. Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.

FAQ's

Discover answers to some of the most common questions about your iHome product.

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

    • What is the wattage output?

      The unit produces 20 Watts of output.

    • I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?

      Make sure that you have selected this unit as your “playback” device on your PC or Mac.

      1. Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.

      2. Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.

    • Should I disconnect the unit if I am going on vacation?

      If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

    • Can I use this unit in other countries?

      Yes. The Power Adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet.

Still Have Questions?

Contact customer service about iP76