Support iDM8


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Having Problems? Find answers to specific support topics.

    • Resetting the Unit

      If the unit does not respond properly or appears to be “frozen”, you may wish to try resetting it. To do so, move the Lock/Aux/Bluetooth Switch to the Bluetooth position (right), then press and hold the Play/Pause/Pairing Button and the Volume – Button simultaneously for about 8 seconds until a long beep sounds. Doing so will restore the unit to default settings.

      NOTE: After a reset, you will need to re-pair your Bluetooth device(s).

    • Trouble pairing device/computer with this unit.

      Bluetooth implementation varies depending on your computer’s hardware and operating system. Please see our website for updates on pairing.

      1. Make sure you have the latest firmware for your iPad, iPhone or iPod (update via iTunes if needed).
      2. Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.
    • Unit doesn’t respond (no power)

      • Make sure unit is completely charged.
      • Check that all connections are correct and properly plugged in.
      • Make sure your device is properly paired with this device.
      • Make sure the Power OFF/Bluetooth/Aux Switch switch is not in the OFF (left) position.


Discover answers to some of the most common questions about your iHome product.

    • Can I hear phone calls through this unit when connected via Bluetooth?

      No. This unit does not have the capability to transmit phone calls. If you receive a call while listening to music, the unit will stop the Bluetooth transmission of music allowing the user to answer the call. When finished with the call, the Bluetooth transmission of music will resume.

    • I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?

      Make sure that you have selected this unit as your “playback” device on your PC or Mac.

      1. Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.

      2. Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.

    • What’s the warranty period for this product?

      Limited 90-Day Warranty:

      iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 90-Day from the date of original purchase.

    • How long does the internal battery last on a full charge?

      The internal battery can last up to 10 hours on a full charge.

Still Have Questions?

Contact customer service about iDM8