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Support iBTW39

iBTW39

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    • iHome iBTW39 Wireless Charging Demo Video

    • iHome iBTW39 Time Setup Video

    • iHome iBTW39 Alarm Setup Video

    • iHome iBTW39 Bluetooth Setup Video

    • Wake to Bluetooth Alarm Function Setup Video

Troubleshooting

Having Problems? Find answers to specific support topics.

    • Unit doesn’t respond (locked up or frozen).

      The unit may need to be RESET.

      1. Unplug the unit from its power source.
      2. Remove the backup battery. Let the unit stand for 2 minutes.
      3. Re-install the backup battery.
      4. Connect the unit to a power source.

      You will need to setup the product functions once again.

    • Unit doesn’t respond (no sound).

      • Check that all connections are correct and properly plugged in.
      • Make sure your device is properly paired with your unit.
      • Make sure the Power is ON.
      • Make sure unit is not connected to an outlet controlled by a switch.
      • Make sure volume is up on your Bluetooth device and on your unit.
    • Trouble pairing unit via Bluetooth.

      Bluetooth implementation varies depending on your device’s hardware and operating system.

      • When you power ON the unit, it will automatically link with the last previously paired Bluetooth device if the device is within range (about 33 feet). To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
      • You may also clear all Bluetooth devices on your unit.
        • Press and hold the Bluetooth Button for 10 seconds when unit is not in pairing mode. A tone will sound.
        • Attempt to establish a Bluetooth connection.
    • I am unable to "PAIR" the iHome Enhance App to my mobile device.

      1. Make sure “Location Services” is activated on your device. To check the location services on your device:

        • iOS devices – Settings > Privacy > Location Services, make sure it is turned on.
        • Android devices – Settings > Connections > Location, make sure it is turned on. Go back to Settings > Apps > iHome Enhance > Permissions > Location, make sure it is turned on as well.
      2. Make sure your mobile device’s Bluetooth is enabled (turned ON).

      3. Proceed to pair the app to your desired mobile device.
    • My phone does not charge on the wireless charging pad?

      Make sure that your phone is Qi wireless charging compatible.

      • Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.

      • If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.

      • Make sure to place your Qi compatible device face up on the charging pad.

      • Re-position your phone on the wireless charging surface.

      CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.

FAQ's

Discover answers to some of the most common questions about your iHome product.

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

    • How to Set the Time?

      1. Press and hold the Time Set Button located on the back of the unit for 2 seconds until the clock display flashes and a beep sounds.
      2. Press the – or + Buttons to adjust the clock to the current time (hold for rapid setting). Make sure you set the correct AM/PM time. The PM indicator appears to the left of the display; there is no AM indicator.
      3. To toggle the clock display between standard 12 hour time and 24 hour (“military”) time display, press the Alarm 1 or Alarm 2 Button while the display is flashing during time setting.
      4. Press and release the Time Set Button to confirm the current time setting. The YEAR will flash on the display. Press the – or + Buttons to set the correct year.
      5. Press and release the Time Set Button to confirm the current year setting. The Month will flash on the display. Press the – or + Buttons to set the correct month (hold for rapid adjustment).
      6. Press and release the Time Set Button to confirm the current month setting. The Date will flash on the display. Press the – or + Buttons to set the correct date (hold for rapid adjustment).
      7. Press and release the Time Set Button to confirm the date. 2 beeps will sound to indicate time setting mode is complete.

      You may view the Time Setup video in the "How to Videos" section below for a full demonstration.

    • How to Set the Alarm?

      1. Press and hold the Alarm Button for 2 seconds until the alarm time displays and alarm icon flashes. A beep sounds.
      2. Press the – or + Buttons to adjust the alarm time to the desired time (hold for rapid setting). Make sure you set the correct AM/PM alarm time. The PM indicator appears to the left of the time display; there is no AM indicator.
      3. Press the Alarm Button to confirm the alarm time setting. The wake-to schedule will flash. Press the – or + Buttons to set the desired alarm schedule: 7 Days (every day), 5 Days (week days only) or 2 Days (weekends only).
      4. Press the Alarm Button to confirm the alarm schedule. The wake source indicator will flash on the display. Press the – or + Buttons to select the desired wake to alarm source: “bt” (Bluetooth) or tone.
        • Wake to Bluetooth: You will wake to the currently linked Bluetooth device. If no device is detected, the alarm will default to current Tone.
        • Wake to Tone: Press the Alarm Button to confirm. Press the – or + Buttons as needed to listen to and to select one of the four built-in wake-to tones (t1 - t4).
      5. Press the Alarm Button to confirm the alarm source. The volume display will flash.
      6. Press the – or + Buttons to adjust the alarm volume. Note that the alarm volume setting is stored separately from other volume settings.
      7. Press the Alarm Button to confirm the alarm settings and exit alarm setting mode. 2 beeps will confirm alarm setting is complete. The alarm icon will remain on the display, indicating the alarm is armed.

      Repeat if you want to set a second alarm.

      You may watch the iBTW39/390 Alarm Setup video in the "How to Videos" section below for a full demonstration.

    • How do I change the Snooze time?

      1. To program Snooze, touch and hold the Snooze/Display Dimmer Button (ZZZ) during normal operation (when no alarm is sounding).
      2. Press the – or + Buttons to select the desired snooze time (between 01 and 29 minutes).
      3. Touch and release the Snooze/Display Dimmer Button to confirm Snooze setting. 2 beeps will sound.
    • How do I use the Snooze function?

      • While the alarm is sounding, touch and release the Snooze/Display Dimmer Button to temporarily silence the alarm for the set duration (9 minutes is the default). Snooze can be used several times during the 1 hour alarm sounding time.
    • How do I adjust the display brightness?

      • To adjust the brightness of the display, touch and release the Snooze/Display Dimmer Button during normal operation (when no alarm is sounding) to cycle through the brightness display settings (Hi, 3, 2, Lo, and OFF).
    • How do I connect my mobile device via Bluetooth?

      1. Turn on your Bluetooth device and make it “discoverable” by turning on Bluetooth mode (check in Connections or Settings).
      2. Press the Power Button to turn on the iBTW39/390. The first time the unit is powered on it will enter pairing mode automatically. After this, you will need to pair using the Bluetooth Button after powering on.
      3. Press and hold the Bluetooth Button on back of the iBTW39/390 for 2 seconds. “PAIR” will appear on the display and the Bluetooth indicator will flash blue, a voice prompt will announce "PAIRING," indicating the iBTW39/390 is in pairing mode.
      4. Select “iHome iBTW39/390” in your device’s Bluetooth menu to connect your device. If prompted for a passcode, enter “1234” on your device’s keypad.
      5. If pairing is successful, a voice prompt will announce “CONNECTED," then the Bluetooth indicator will appear solid blue, indicating the iBTW39/390 is ready to play music.

      You may view the iBTW39/390 Bluetooth Setup video in the "How to Videos" section below for a full demonstration.

    • How do I use the speakerphone function?

      NOTE: The unit must be powered on and linked to a Bluetooth enabled phone to receive a call.

      1. When a call is received, playing music is muted to hear the ring tone. “CALL” will flash on the display. Press and release the "PLAY" Button to answer the call; press and hold the "PLAY" Button to ignore the call.
      2. Press and release the "PLAY" Button to end the call and resume previous function.
    • How do I make or take a call using Siri or Google Assistant?

      NOTE: The unit must be powered on and linked to an iOS or Android Bluetooth device to use the Voice Control function.

      • Press and hold the "PLAY" Button for 2 seconds. ‘CALL’ will appear on the display. Wait for a beep to activate voice control with Siri or Google Assistant.
      • Voice control requires an active internet connection on a connected Bluetooth device with iOS 10 and Android 4.1 and later. When activated, the speaker microphone acts as an extension of the microphone in your smartphone to make/take calls, enables you to ask Siri®/Google Assistant™ to play music and more.
    • What is the function of the clock backup battery?

      • The unit comes with 1 CR2450 back-up battery installed to provide continuous alarm operation and clock settings in the event of a power failure. Remove the battery pull tab before use.
      • When the Battery Low Red LED located in the middle of the display is flashing, it is time to replace the back-up battery. The battery compartment is located on the bottom of the unit.
    • How do I replace the clock backup battery?

      1. Please make sure the AC adaptor is connected, otherwise all settings may be lost during battery replacement.
      2. Use a Phillips screwdriver to remove the battery compartment cover located on the bottom of the unit.
      3. Remove the depleted battery. Insert 1 CR2450 battery checking that the + side is facing you. Replace the compartment door. Do not over tighten.
    • My phone does not charge on the wireless charging pad?

      Make sure that your phone is Qi wireless charging compatible.

      • Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.

      • If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.

      • Make sure to place Qi compatible device face up on charging rest.

      • Reposition your phone on the wireless charging surface.

      CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.

    • Would I lose the time and alarm settings if I replace the backup batteries?

      NO, but make sure the AC adapter is connected. Otherwise, all settings may be lost during battery replacement.

    • How to change the clock display to 12hr. mode or 24hr. mode (military time)?

      At any point during time set, press either the “Alarm button" to toggle the clock display between 12hr. mode and 24hr. mode (military time).

Still Have Questions?

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