0

Support TIMEBOOST GLOW (iBTW281)

TIMEBOOST GLOW (iBTW281)

Do you own this product?

Add the TIMEBOOST GLOW (iBTW281) to your account to receive email notifications about software/firmware updates and more.

Troubleshooting

Having Problems? Find answers to specific support topics.

    • My phone does not charge on the wireless charging pad?

      Make sure that your phone is Qi wireless charging compatible.

      • Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.

      • If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.

      • Make sure to place your Qi compatible device face up on the charging pad.

      • Re-position your phone on the wireless charging surface.

      CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.

FAQ's

Discover answers to some of the most common questions about your iHome product.

    • Does this product support Fast Wireless Charging?

      • Yes, it supports Apple fast charging 7.5W and Samsung fast charging 9W.
    • What is the amperage output of the USB port?

      • The amperage output of the USB port is 1 Amp.
    • My phone does not charge on the wireless charging pad?

      Make sure that your phone is Qi wireless charging compatible.

      • Apple began making Qi wireless charging iPhones starting with the iPhone 8. Older iPhones are not compatible, and should be charged using the USB port.

      • If you have an Android device, check the owner's manual to verify that it is Qi wireless compatible.

      • Make sure to place Qi compatible device face up on charging rest.

      • Reposition your phone on the wireless charging surface.

      CAUTION: Remove metal protective or magnetic case from phone before charging. When charging phone, do not place magnetic-striped or other metal objects on the charger. Doing so could damage the object or this unit. Qi compatible phones with metallic looking finishes will charge normally.

    • How to set the clock?

      1. Press and hold the Time Set Button located on the back until the display flashes.
      2. Press the – or + Buttons to adjust the clock to the current time (hold for rapid setting). Make sure you set the correct AM/PM time. The PM indicator appears to the left of the display; there is no AM indicator.
      3. To toggle the clock display between standard 12 hour time and 24 hour (“military”) time display, press the any Alarm Button while the display is flashing during time setting.
      4. Press and release the Time Set Button to confirm the current time setting. The YEAR will flash on the display. Press the – or + Buttons to set the correct year.
      5. Press and release the Time Set Button to confirm the current year setting. The MNTH will flash on the display. Press the – or + Buttons to set the correct month (hold for rapid adjustment).
      6. Press and release the Time Set Button to confirm the current month setting. The DAY will flash on the display. Press the – or + Buttons to set the correct date (hold for rapid adjustment).
      7. Press and release the Time Set Button to confirm the date. 2 beeps will sound to indicate time setting mode is complete.
    • How to Set the Clock?

      1. Press and Hold the Time Set Button located on the back of the unit until the display flashes.
      2. Press the – or + Buttons to adjust the clock to the current time (hold for rapid setting). Make sure you set the correct AM/PM time. The PM indicator appears to the left of the display; there is no AM indicator.
      3. To toggle the clock display between standard 12 hour time and 24 hour (“military”) time display, press any Alarm Button while the display is flashing during time setting.
      4. Press and release the Time Set Button to confirm the current time setting. The YEAR will flash on the display. Press the – or + Buttons to set the correct year.
      5. Press and release the Time Set Button to confirm the current year setting. The MONTH will flash on the display. Press the – or + Buttons to set the correct month (hold for rapid adjustment).
      6. Press and release the Time Set Button to confirm the current month setting. The DAY will flash on the display. Press the – or + Buttons to set the correct date (hold for rapid adjustment).
      7. Press and release the Time Set Button to confirm the date. 2 beeps will sound to indicate time setting mode is complete.
    • How to switch to Daylight Savings Time?

      • The DST Switch is located in the battery compartment. By default, it is set to Auto and will automatically adjust the time in March and November. To add or deduct and hour slide the switch to +1 or -1 hour.
    • How to Set the Alarm?

      1. Press and hold the Alarm Button for 2 seconds until the alarm time displays and alarm icon flash. A beep sounds.
      2. Press the – or + Buttons to adjust the alarm time to the desired time (hold for rapid setting). Make sure you set the correct AM/PM alarm time. The PM indicator appears to the left of the display; there is no AM indicator.
      3. Press the Alarm Button to confirm the alarm time setting. The alarm schedule will flash: 7 day (every day), 5 day (weekdays) or 2 day (weekend only). Press the – or + Buttons to select the desired alarm schedule.
      4. Press the Alarm Button to confirm the alarm schedule. The wake-to source will flash.
      5. Press the – or + Buttons to select the desired wake-to alarm source: Bluetooth, Tone or Light Only (no alarm sound).
        • Wake to Bluetooth: You will wake to the currently linked Bluetooth device. If no device is detected, the alarm will default to the last tone selected.
        • Wake to Tone: Press the Alarm Button to confirm. Press the – or + Buttons to select the desired tone to wake to (Tone 1 -Tone 4).
        • Wake to Light Only: Press the Alarm Button to confirm. Select this mode to wake to silent light only alarm. (You will then skip volume setting and advance to step 9 Wake to Light setting).
      6. Press the Alarm Button to confirm wake-to source. The alarm volume will flash (unless Wake to Light is set wake to choice, then volume setting is skipped and you are done).
      7. Press the – or + Buttons to adjust the alarm volume.
      8. Press the Alarm Button to confirm alarm volume. The current Wake to Light mode will flash.
      9. Press the – or + Buttons to select the desired light mode to wake to (Slow Fade, Fast, Stop (One Color), TWKL (Twinkle), Beat, Sky, Nite (Nightlight).
      10. Press the Alarm Button to confirm the alarm settings and exit alarm setting mode. 2 beeps will confirm alarm setting is complete. The alarm icon will remain on the display, to show the alarm is armed.
      • To preview the current alarm time, press and release the Alarm Button.
    • How to turn off and reset the alarm when sounding?

      When the alarm sounds, press Alarm Reset or the corresponding Alarm Button (1 or 2) to disable the alarm and reset it to come on at the same time the next scheduled day.

    • How to arm or disarm my alarm?

      • Press the Alarm Button twice to either arm or disarm the alarm.
    • How do I program the Snooze time and AUTO Dimmer for daytime and nighttime?

      1. Press Dimmer/ZZZ bar on the unit for 2 seconds (when no alarm is sounding). SNZE flashes on the display.
      2. Press the – or + Buttons to select a snooze time (between 01 and 29 minutes).
      3. Press and release Dimmer/ZZZ bar on the unit to confirm setting. AUTO Flashes on the display.
      4. Press the – or + Buttons to select AUTO Dimmer ON.
      5. Press and release Dimmer/ZZZ bar, DAY flashes on the Display.
      6. Press the – or + Buttons to set the Dimmer level during the hours.
      7. Press and release Dimmer/ZZZ bar, TIME flashes on the Display.
      8. Press the – or + Buttons set the time you want the daytime dimmer to take effect.
      9. Press and release Dimmer/ZZZ bar, NITE flashes on the Display.
      10. Press the – or + Buttons set brightness level for nighttime hours.
      11. Press and release Dimmer/ZZZ bar, TIME flashes on the Display.
      12. Press the – or + Buttons set the time you want the nighttime dimmer to take effect.
      13. Press and release Dimmer/ZZZ bar to confirm. 2 beeps will sound to indicate auto Dimmer is completed and saved.

      Done! The Auto Dimmer icon will appear on the display when Dimmer Schedule is active.

    • How do I use the Snooze function?

      While the alarm is sounding, press the Dimmer/ZZZ button on the unit to temporarily silence the alarm (9 minutes is the default). Snooze can be used several times during the one hour alarm cycle.

    • How to use the Sleep Function?

      The sleep feature allows you fall asleep to your playing Bluetooth source for the set sleep duration, then turns the unit off.

      1. Press and hold to enter Sleep Mode.
      2. Press and release the Sleep Button as needed to cycle to the desired sleep duration: 120, 90, 60, 30, 15 minutes or OFF.
      3. To stop listening at any time, press the Power Button on the unit to turn it off.
    • How do I adjust the display brightness?

      When no alarm is sounding, Press the Dimmer/ZZZ Button on the unit repeatedly to cycle through brightness settings, including OFF.

    • How to switch Daylight Savings Time?

      Daylight Savings Time? The DST Switch is located in the battery compartment. By default, it is set to Auto to automatically adjust the time in March and November. To add or deduct an hour slide the witch to +1 or -1 hour.

    • How do I pair my unit to my Bluetooth enabled device?

      1. Make sure you enable Bluetooth on your device.
      2. Press the Bluetooth Button on the iBTW281 for 2 seconds until you hear “Paring” and the lights start to flash red and blue.
      3. Select ‘iHome iBTW281’ on your device’s Bluetooth menu to connect.
      4. If pairing is successful, a voice prompt will announce “CONNECTED”, then the Bluetooth indicator appears solid blue, indicating the iBTW281 is ready to play music.

      If you encounter difficulties, reset Bluetooth settings:

      • Press and hold the Bluetooth Button for 10 seconds until you hear a tone indicating that you have cleared the Bluetooth settings.
      • Attempt to pair again.
    • What is the Bluetooth wireless range for audio streaming?

      The Bluetooth wireless range is approximately 33 feet.

    • Why is my iPhone not charging wirelessly?

      There are multiple reasons why the iPhone may not be charging wirelessly:

      • Make sure the wireless charger is plugged in to a working outlet. NOTE: Connecting the iHome unit to outlet with too many devices can powered off that circuit or using an extension cord where the combination of length and the number of other powered devices don’t allow the iHome model to receive the 110-120V power required for our unit to actually charge a device.
      • Try charging the device without the protective case.
      • Place the device directly in the center of your wireless charging pad facing up and verify the Qi charging status for proper alignment.
      • The latest iPhone 12 models have a MagSafe wireless magnetic charger that while compatible with Qi-certified wireless chargers, will not magnetically align for optimal placement. The magnetic alignment experience only applies to iPhone 12 and iPhone 12 Pro models and certified MagSafe accessories.
      • Make sure your iOS Software is up to date (Apple is constantly improving the iOS experience to address issues that can sometimes impact charging): there is a iOS software issue that can occur that disables wireless charging, but if you reset the phone, it enables wireless charging again.

      Here are the steps to reset your wireless charging iPhone 8 / X / 11 / 12:

      • Press and quickly release the “Volume Up” button.
      • Press and quickly release the “Volume Down” button.
      • Press and hold the “Power” button on right side until the Apple logo appears on the screen, release the button.

      NOTE: New iOS with “Optimized Battery Charging” the software may automatically limit a phone charging beyond 80%. To access the Optimized Battery Charging go to Settings > Battery > Battery Health > Optimized Battery Charging On/Off.

Still Have Questions?

Contact customer service about TIMEBOOST GLOW (iBTW281)