Support PLAYFADE (iBT400)


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Discover answers to some of the most common questions about your iHome product.

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

    • What is the Bluetooth wireless range for audio streaming?

      The Bluetooth wireless range is approximately 33 feet.

    • The speaker fails to pair to my phone via Bluetooth.

      • Make sure your speaker is turned on and in Bluetooth mode.
      • Press and hold the Bluetooth button down for 2 seconds or until you hear beep or Pairing.
      • Make sure that your device and speaker are within the 33 feet Bluetooth range.
      • Move your speaker and your phone away from other wireless devices. You may be experiencing interference.
      • If the problem persists, press and hold the Bluetooth button for 10 seconds to clear/reset the Bluetooth settings.
    • Can I hear phone calls through this unit when connected via Bluetooth?

      No. This unit does not have the capability to transmit phone calls. If you receive a call while listening to music, the unit will stop the Bluetooth transmission of music allowing the user to answer the call on the phone. When finished with the call, the Bluetooth transmission of music will resume.

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