Support iBT32


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Having Problems? Find answers to specific support topics.

    • Unit doesn't respond (no power)

      • Make sure unit is completely charged
      • Check that all connections are correct and properly plugged in.
      • Make sure your device is properly paired with the iHome product.
      • Make sure the unit is ON.
    • Trouble pairing unit via Bluetooth.

      Bluetooth implementation varies depending on your device’s hardware and operating system.

      • When you power ON the unit, it will automatically link with the last previously paired Bluetooth device if the device is within range (about 30 feet). When device is out of range, the Bluetooth icon will appear for 2 minutes as the unit attempts to relink. To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
      • Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.


Discover answers to some of the most common questions about your iHome product.

    • How long do I need to charge the battery on this unit?

      For first time use, charge the battery completely (for about 8 hours).

    • How long does the internal battery last on a full charge

      The internal battery can last up to 8 hours on a full charge.

    • What products are compatible with AUX-input?

      The Aux input 3.5mm - 1/8 inch is compatible with any analog-audio device outputting audio from a headphone or line-out jack connector.

    • What is the wattage output?

      The unit produces 12 Watts of output.

    • Why is the Sound Flask not charging my external devices (iPhone and iPod)?

      Please utilize the USB cable provided with the iHome product. Other cables may not provide the same specifications.

    • I have the speaker connected via Bluetooth to my PC / Mac. However, I cannot hear any sound coming through the speaker?

      Make sure that you have selected this unit as your “playback” device on your PC or Mac.

      1. Windows 7/8/10: a. Right click on the speaker icon located on the bottom right of your screen b. Select playback devices c. Select the device you want to play and click OK.

      2. Mac: a. Click on System preferences icon b. Click on Sound c. Select Output d. Select “iHome unit stereo” for the output source, and adjust the output volume if necessary.

    • What is the amperage for the USB port?

      The amperage for the USB port is 1 Amp.

    • Can the USB port charge Android devices?

      Yes, the USB port will charge most Android devices.

    • Why doesn’t the Auxiliary (Aux) playback start immediately after Bluetooth is paused?

      This issue is caused by your Bluetooth device. Your device will continue to stream music via your Bluetooth connection for a short period after pausing. The period length varies by Bluetooth device.

    • Why is the Reverse (REV) or Forward (FWD) function not working?

      Pressing multiple buttons in succession may cause the function to lock up. Press and hold the Reverse (REV) or Forward (FWD) buttons for more than 1 second to unlock the function.

    • What is the best way to stand the Sound Flask?

      The product is equipped with small rubber feet on the concave side of its cabinet. We recommend that the Sound Flask be displayed on its rubber feet in a horizontal position for maximum stability.

    • Why does the power turn ON automatically when the unit is continuously connected and disconnected from a power source?

      Please wait about 5 seconds before reconnecting the unit to a power source. It will allow the capacitor to completely discharge and prevent it from automatically powering ON the unit when reconnected.

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

Still Have Questions?

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