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Support iBT297

iBT297

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Troubleshooting

Having Problems? Find answers to specific support topics.

    • I am unable to "PAIR" the iHome Enhance App to my mobile device.

      1. Make sure “Location Services” is activated on your device. To check the location services on your device:

        • iOS devices – Settings > Privacy > Location Services, make sure it is turned on.
        • Android devices – Settings > Connections > Location, make sure it is turned on. Go back to Settings > Apps > iHome Enhance > Permissions > Location, make sure it is turned on as well.
      2. Make sure your mobile device’s Bluetooth is enabled (turned ON).

      3. Proceed to pair the app to your desired mobile device.

FAQ's

Discover answers to some of the most common questions about your iHome product.

    • How to Set the Time?

      1. Press and hold the Time Set Button on the bottom of the unit for 3 seconds until the clock display flashes and a beep sounds.
      2. Press the – or + Buttons to adjust the clock to the current time (hold for rapid setting). Make sure you set the correct AM/PM time. The AM and PM indicators appear to the left of the display.
      3. Press the Time Set Button to confirm the time. The year will flash. Press the – or + Buttons to adjust to the current year.
      4. Press the Time Set Button to confirm the year. The month will flash. Press the – or + Buttons to adjust to the current month.
      5. Press the Time Set Button to confirm the month. The date will flash. Press the – or + Buttons to adjust to the current date.
      6. Press the Time Set Button to confirm the date and exit clock setting mode. 2 beeps will confirm clock setting is complete.

      NOTE: To toggle the clock display between standard 12 hour time and 24 hour (“military”) time display, press the Alarm 1 Button or Alarm 2 Button while the display is flashing during clock setting.

    • How to Set the Alarm?

      1. Press and hold the Alarm Button for 2 seconds until the alarm time display and alarm icon flash. A beep sounds.
      2. Press the – or + Buttons to adjust the alarm time to the desired time (hold for rapid setting). Make sure you set the correct AM/PM alarm time. The AM and PM indicators appear to the left of the display.
      3. Press the Alarm Button to confirm the alarm time setting. The alarm schedule will flash: 7 (every day), 5 (weekdays) or 2 (weekend only). Press the – or + Buttons to select the desired alarm schedule.
      4. Press the Alarm Button to confirm the alarm schedule. The wake-to source will flash.
      5. Press the – or + Buttons to select the desired wake-to alarm source: Bluetooth, FM radio, Tone or Light Only (no alarm sound).

        • Wake to Bluetooth: You will wake to the currently linked Bluetooth device. If no device is detected, the alarm will default to the last tone selected.
        • Wake to FM radio: Press the Alarm Button to confirm. Press the Presets Button to select an FM preset to wake to, or press the – or + Buttons to tune in a desired wake to station.
        • Wake to Tone: Press the Alarm Button to confirm. Press the – or + Buttons to select the desired tone to wake to (Tone 1 -Tone 4).
        • Wake to Light Only: Press the Alarm Button to confirm. Select this mode to wake to silent light only alarm. (You will then skip volume setting and advance to step 9 Wake to Light setting.)
      6. Press the Alarm Button to confirm wake-to source. The alarm volume will flash (unless Wake to Light is set wake to choice, then volume setting is skipped and you are done).

      7. Press the – or + Buttons to adjust the alarm volume.
      8. Press the Alarm Button to confirm alarm volume. The current Wake to Light mode will flash.
      9. Press the – or + Buttons to select the desired light mode to wake to (Dawn, Slow Fade, Fast, One Color, Pulse, Sky Gradient, Lamp or OFF).
      10. Press the Alarm Button to confirm the alarm settings and exit alarm setting mode. 2 beeps will confirm alarm setting is complete. The alarm icon will remain on the display, indicating the alarm is armed.
    • How to Set FM Stations?

      The unit allows you to store up to 6 FM radio station presets:

      1. Press and release the Mode Button as needed until the FM indicator icon appears on the display.
      2. Press the – or + Buttons to tune the radio to the desired station (hold to scan for the next clear station).
      3. Press and hold the Play/Pause Presets Button to enter Preset setting mode. The display and button will flash.
      4. Press and release the – or + Buttons as needed until the preset number (P1- P6) you wish to set is displayed.
      5. Press and release the Play/Pause Presets Button. 2 beeps will sound to confirm the preset has been assigned. Repeat steps 2 - 5 until you have set up to 6 preset stations.
      6. To listen to a preset FM station at any time, turn on FM radio mode and press the Play/Pause Presets Button to cycle to the desired preset.
    • What is the wireless range for audio streaming?

      The Bluetooth wireless range is approximately 33 feet.

    • How do I connect my mobile device via Bluetooth?

      1. Turn on your Bluetooth device and make it “discoverable” by turning on Bluetooth mode (check in Options or Settings).
      2. Press and release the Mode Button as needed until the “BT” indicator icon appears on the display.
      3. Press and hold the Bluetooth Pairing Button located on the back of the unit for 2 seconds. The iBT297 cabinet will flash blue and red, a voice prompt will announce “PAIRING” and the Bluetooth icon and “PAIR” will flash on the display, indicating the iBT297 is in pairing mode.
      4. “iHome iBT297” should appear in your device’s Bluetooth menu. Select “iHome iBT297” to connect it. If prompted for a passcode, enter “1234” on your device.
      5. When pairing is successful, a voice prompt will announce “CONNECTED”, the Bluetooth icon will appear solid, cabinet lights will flash blue two times, indicating the iBT297 is ready to play music.
    • Is this product compatible with the iHome Enhance App?

      Yes, this model is compatible with the free iHome “Enhance App” which can be downloaded from the App Store or Google Play.

Still Have Questions?

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