Support iBT20

iBT20

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Troubleshooting

Having Problems? Find answers to specific support topics.

    • Unit doesn’t respond (locked up or frozen)

      The unit may need to be reset. To do so, unplug the unit from power source and remove the backup battery. Let unit stand for 20 minutes. Re-install backup battery and connect unit to power source. You will need to reset the clock, radio, and any other settings

    • Trouble pairing device/computer with this unit

      Bluetooth implementation varies depending on your device’s hardware and operating system.

      • Make sure you have the latest firmware for your device.
      • When you power ON the speaker, it will automatically link with the last previously paired Bluetooth device if the device is still within range (approx. 30 feet). To pair with a different device you must turn off Bluetooth capability on the already paired device, or take it out of range.
      • Make sure your device is working properly. Check your device’s manual for details on Bluetooth pairing and linking.
    • Unit doesn’t respond (no power)

      • Check that all connections are correct and properly plugged in.
      • Make sure your device is properly paired with the correct iHome model.
      • Make sure the Power is ON.

FAQ's

Discover answers to some of the most common questions about your iHome product.

    • What’s the warranty period for this product?

      Limited 1 Year Warranty: iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI Technologies), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 Year from the date of original purchase.

    • Can I use this unit in other countries?

      Yes. The power adapter is able to handle input voltage from 100 to 240VAC. You may need a plug adapter to convert for the overseas outlet. Different regions of the world use different FM radio frequency steps and ranges. You will need to select the one that matches the standards in your region (USA, EUROPE, JAPAN, AUSTRALIA, or CHINA). The default setting is USA. For more information on our international iHome products, please visit www.ihomeintl.com.

    • Where can I buy a replacement CR2450 Clock Backup Battery?

      Battery CR2450 is standard 3.0 V Lithium Battery (620 MAh) and it can be purchase from our website or from most electronic store.

    • How to change the clock display to 12hr. mode or 24hr. mode (military time)?

      Press and hold “Clock Button” for 2 seconds. Press and release “Alarm 1 or 2 button” to select 12 or 24 hour display. Press clock button again (or no button within 10 seconds) and the settings are automatically saved.

Still Have Questions?

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