Support iDN38 Troubleshooting

No sound.

  1. Volume is set too low on unit or playing device.
    • Make sure volume is turned up.
  2. The iOS device (iPhone/iPod/iPad) is not docked properly.
    • Remove your iOS device (iPhone/iPod/iPad) from the connector and check for any obstruction on the connectors in the dock and on your iOS device (iPhone/iPod/iPad). Then reseat it in the dock.
  3. Your iOS device (iPhone/iPod/iPad) is not playing.
    • Press play button on your iOS device (iPhone/iPod/iPad) to play it manually.
  4. The iOS device (iPhone/iPod/iPad) is locked up.
    • Please make sure your iOS device (iPhone/iPod/iPad) is working properly before docking it to the unit. Please refer to your manual for details.