Support iW3

iW3

Do you own this product?

Add the iW3 to your account to receive email notifications about software/firmware updates and more.

  • Docking connector works with:

    • iPod touch 2nd GEN, iPod touch 3rd GEN, iPod touch 4th GEN, iPod touch 5th GEN
    • iPhone 3G, iPhone 3GS, iPhone 4/4S, iPhone 5/5C/5S
    • iPad, iPad 2/iPad 3, iPad mini, iPad 4

    AirPlay works with:

    • iTunes
    • iPod touch (2nd, 3rd, and 4th generation)
    • iPhone 4
    • iPhone 3GS
    • iPad 2
    • iPad

    For AirPlay, the iW1 must be connected to Wi-Fi with networked access to a Mac or PC running iTunes 10.1 or later; or an iPad, iPhone, or iPod touch running iOS 4.2 or later.

    • My speaker does not “turn-on.”

      The rechargeable battery needs to be fully charged prior to its first use. For best results, please charge the speaker for 10 hours.

    • I'm having trouble streaming audio from my iPhone 4S, what do i do?

      For iHome {{ name }} owners who have been experiencing issues with AirPlay audio streaming from iPhone 4S to iHome {{ name }}, please be sure to upgrade your iPhone 4S to iOS 5.1 or later.

    • What is AirPlay?

      AirPlay is a wireless audio and video platform designed by Apple to stream digital media over a home network (Wi-Fi or Ethernet). AirPlay is built-in to iTunes and the iPad, iPhone, and iPod touch running the latest software. For AirPlay enabled speakers, this means:

      1. Consumers can stream their iTunes music to our AirPlay enabled speaker, their Apple TV, or other AirPlay enabled speakers.
      2. iPad/iPhone/iPod touch owners can stream their iPod music AND audio content from other music apps like Pandora and iHeartRadio to our AirPlay enabled speaker, their Apple TV, or other AirPlay enabled speakers.
      3. iTunes is unique because a user can stream whatever is playing in iTunes to multiple speakers around the house.
      4. iOS devices (iPad/iPhone/iPod touch) can only stream to one AirPlay enable device at a time.
    • What other equipment do I require to use the unit with AirPlay?

      To use the iHome speaker with AirPlay will require an Mac or PC running iTunes (10.1 or later), or an Apple iOS device running iOS (4.2 or later) connected to the same network. Typically, a network will consist of a Wi-Fi router or hub.

    • Can I stream video wirelessly to AirPlay Speaker?

      No, only audio streaming is supported.

    • What devices are compatible with AirPlay?

      AirPlay works with iPod touch (2nd, 3rd, 4th, and 5th generation), iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S, iPhone 4, iPhone 3GS, iPad 4, iPad mini, iPad 2, iPad with iOS 4.2 and iTunes 10.1 (Mac or PC) or later.

    • Can I stream audio wirelessly via Airplay without a network connection?

      No, the speaker and AirPlay audio source must be connected to the same Wi-Fi network via a router or hub.

    • I cannot select the “multiple speakers” function from my iPod, iPad, or iPhone.

      The “multiple speakers” function is ONLY available through your Mac/PC when using iTunes. Click on the Airplay icon in the bottom right corner of the iTunes window to select the multiple speakers function.

    • What products are compatible with AUX-input?

      The Aux input 3.5mm - 1/8 inch is compatible with any analog-audio device outputting audio from a headphone or line-out jack connector.

    • What products are compatible with AUX-input?

      The Aux input 3.5mm is compatible with any analog-audio device outputting audio from a headphone or line-out jack connector.

    • What is the difference between AirPlay and Bluetooth?

      AirPlay and Bluetooth are two different technologies that enable a wireless audio experience with mobile devices, laptops and computers.

      • AirPlay is Apple's Wireless Platform that works over Wi-Fi to stream digital audio to AirPlay-enabled devices & speakers from Apple TV, iTunes, Mac, iPad, iPhone and iPod Touch. With its ability to support multi-room audio, you can stream music from iTunes to multiple speakers around your home. Airplay operates with low levels of audio compression so it can provide higher fidelity audio than Bluetooth. It can also stream audio over longer distances i.e. up to several hundred feet.

      • Bluetooth is a Universal Wireless Platform that enables compressed wireless audio streaming and speakerphone functionality to a single Bluetooth-enabled speaker system from smartphones, tablets, MP3 players and laptops (regardless of operating system). Bluetooth audio systems typically have a range of about 30ft.

    • What network security types does the unit support?

      The iHome unit supports the following security types: Open, WPA Personal (-PSK), WPA2 Personal (-PSK).

      iHome does not recommend using the unit on security networks configured with WEP security due to inconsistencies in compatibility with that aging security standard. The speaker does not support WPA/WPA2 Enterprise security types.

      For instructions on changing security types of your home network, refer to your Wi-Fi access-point's documentation. For best results, ensure your Wi-Fi access point is WiFi-certified and is configured to support 802.11g communications.

    • What Wi-Fi technologies does the speaker support?

      The speaker is Wi-Fi certified to work with networks that use the 802.11b/g wireless standards. All 802.11n routers also support the b/g standard, just verify your router's settings to ensure support for b/g devices hasn't been disabled for any reason.

    • How many iHome spearkers can I stream to at once?

      This will depend on your network equipment capabilities and set-up. For Mac/PC with iTunes with a high performance network, up to three iHome speaker's maybe used. An iPad, iPhone, or iPod touch can only stream to a single speaker.

    • What is SRS TruBass?

      SRS TruBass employs digital sound processing technology that significantly enhances the speaker’s bass output. The SRS TruBass function is on by default and can only be turned off by using the iHome Set app.

    • Should I disconnect the unit if I am going on vacation?

      If the unit is to be left unused for an extended period of time, such as a month or longer, the power cable should be unplugged from the unit to prevent damage from power outage.

Still Have Questions?

Contact customer service about iW3